Cancellation policy
The information provided on the Harbor & Ash website is intended for general informational and shopping purposes only.
By accessing or using this website, you acknowledge and agree to the following:
Website Information
Harbor & Ash makes reasonable efforts to ensure that the information, product descriptions, images, pricing, and other content displayed on our website are accurate and up to date. However, errors or omissions may occasionally occur.
We reserve the right to correct errors, update information, change prices, modify product details, or make other changes to the website at any time without prior notice.
Product Information
Product images are provided for illustrative purposes. Actual product colors, sizes, materials, packaging, and appearance may vary slightly from images displayed on the website due to photography, lighting, manufacturing differences, and individual screen settings.
Please review the product description and specifications carefully before placing an order.
Third-Party Content and Services
Harbor & Ash may use third-party services, payment processors, shipping carriers, suppliers, and other service providers in connection with operating our store.
We are not responsible for the content, policies, performance, or practices of third-party websites or services.
Website Availability
We make reasonable efforts to keep the Harbor & Ash website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons, or other circumstances.
Intellectual Property
The Harbor & Ash name, logo, branding, website content, photographs, graphics, designs, and other original materials are protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without written permission from Harbor & Ash.
Limitation of Responsibility
To the extent permitted by applicable law, Harbor & Ash is not responsible for losses or damages resulting from your use of this website or reliance on information provided on the website.
Nothing in this Legal Notice is intended to limit or exclude any rights or protections that cannot legally be limited or excluded.
Contact Information
If you have questions regarding this Legal Notice, please contact us:
Harbor & Ash
Email: harborandash@gmail.com
Quick recommendation: Since you're building out Harbor & Ash's Shopify policies, the next one I'd do is a Privacy Policy. That's particularly important because your store collects customer information such as names, addresses, email addresses, and payment-related information.
Absolutely. For Harbor & Ash, I’d make the Purchase & Order Cancellation Policy clear and fairly flexible so you aren't stuck canceling orders that have already entered fulfillment.
Purchase & Order Cancellation Policy
Last updated: September 10, 2026
At Harbor & Ash, we understand that plans can change. We will do our best to accommodate cancellation requests whenever possible.
Order Cancellations
Cancellation requests must be submitted as soon as possible after placing an order.
You may request to cancel your order before the order has been processed or shipped.
To request a cancellation, contact us at:
Please include your order number and the email address used to place the order.
Orders That Have Already Been Processed
Once an order has been processed, prepared for shipment, or shipped, we may be unable to cancel it.
If your order has already shipped, you may be able to return it after delivery in accordance with our Return & Refund Policy.
Refunds for Canceled Orders
If your cancellation request is approved before your order is processed or shipped, you will receive a full refund to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Changes to an Order
If you need to change your shipping address, product selection, quantity, or other order information, please contact us as soon as possible.
We cannot guarantee that changes can be made after an order has been submitted or entered processing.
Orders Canceled by Harbor & Ash
Harbor & Ash reserves the right to cancel an order when necessary, including in situations involving:
- Product availability issues
- Pricing or listing errors
- Suspected fraudulent or unauthorized transactions
- Incorrect or incomplete order information
- Circumstances beyond our reasonable control
If we cancel an order after payment has been received, you will receive a refund for the amount charged.
Contact Us
For cancellation requests or questions regarding an order:
Harbor & Ash
Email: harborandash@gmail.com
Please note: Submitting a cancellation request does not guarantee that an order can be canceled. Because orders may enter fulfillment quickly, contacting us as soon as possible gives us the best opportunity to stop the order.