Shipping policy

Thank you for shopping with Harbor & Ash. We work hard to get your order to you as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–3 business days after they are placed.

Orders are not processed or shipped on weekends or major holidays. During periods of high order volume, promotions, or holidays, processing may take a little longer.

Once your order has shipped, you will receive a confirmation email containing tracking information when available.

Shipping Times

Estimated delivery times will be displayed at checkout and may vary depending on your location and the product ordered.

As a general estimate:

  • Standard Shipping: 5–10 business days
  • Processing Time: 1–3 business days

Please keep in mind that these are estimated delivery times, not guaranteed delivery dates.

Some products may have different processing or delivery times. If a product has a specific shipping timeframe, that information will be noted on the product page.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your order, shipping destination, and available shipping options.

From time to time, Harbor & Ash may offer promotional or free-shipping offers. Any applicable promotion will be clearly stated at the time of purchase.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow 24–48 hours for tracking information to update after your shipment has been processed by the carrier.

Shipping Delays

Harbor & Ash is not responsible for shipping delays caused by circumstances outside of our control, including:

  • Carrier delays
  • Severe weather
  • Natural disasters
  • Holidays
  • Customs delays
  • Incorrect or incomplete shipping information
  • Other unforeseen circumstances

If your package appears to be delayed, please first check the tracking information provided by the carrier.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your purchase.

If you provide an incorrect or incomplete address, contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Harbor & Ash is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Stolen Packages

Once tracking confirms that a package has been delivered to the address provided at checkout, Harbor & Ash is generally not responsible for packages that are lost or stolen after delivery.

If your package shows as delivered but you cannot locate it, we recommend checking with household members, neighbors, and the carrier before contacting us.

If the package still cannot be located, please contact us and we'll do our best to help.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include your order number and photographs of the damaged product and packaging. We will review the situation and work with you to determine the appropriate resolution.

Multiple Items in an Order

Depending on product availability and fulfillment location, items from the same order may occasionally arrive in separate packages and at different times.

You will receive tracking information for individual shipments when available.

International Shipping

At this time, Harbor & Ash ships to [COUNTRIES YOU SHIP TO].

International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

International delivery times may vary due to customs processing and other factors outside of our control.

We appreciate your business and are grateful to have you shop with Harbor & Ash.