Refund policy

At Harbor & Ash, we want you to be happy with your purchase. If something isn’t right, we’re here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

  • Be unused and in the same condition you received it
  • Be in its original packaging, when applicable
  • Include any accessories, tags, or other items that came with the product

To start a return, please contact us at [YOUR CUSTOMER SERVICE EMAIL] with your order number and a brief description of the reason for your return.

Please do not send items back without contacting us first. We will provide instructions for the return process.

Return Shipping

Unless an item arrives damaged, defective, or incorrect, the customer is responsible for the cost of return shipping.

If the item is damaged, defective, or you received the wrong item, please contact us as soon as possible. We may request photos or other information so we can resolve the issue.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original method of payment.

Please allow 5–10 business days for your bank or payment provider to process and post the refund after it has been issued. Processing times may vary depending on your financial institution.

Original shipping charges are generally non-refundable, except when the return is due to an error on our part or the item arrived damaged or defective.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Photos of the item and packaging, if applicable

We’ll work with you to make it right.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Gift cards
  • Personalized or customized products
  • Digital products
  • Items marked Final Sale
  • Products that cannot be returned for health, hygiene, or safety reasons once opened or used

Individual products may have additional return restrictions, which will be stated on the product page when applicable.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, you may return the original item (if eligible) and place a new order.

Order Cancellations

We do our best to process orders quickly. If you need to cancel an order, please contact us as soon as possible after placing it.

Once an order has been processed or shipped, we may be unable to cancel it. In that case, you may request a return after delivery in accordance with this policy.

Questions

If you have any questions about returns or refunds, please contact us:

Harbor & Ash
Email: harborandash@gmail.com
Website: harborash.store